Terms & Conditions

This contract is made under the following terms and conditions. Please read them carefully and ask for further explanation if any item is unclear.

1.1 The contract is between you the buyer and Simple Slides Ltd. the seller. The goods shall be the products which are supplied by the seller to the buyer according to these terms and conditions.
1.2 The placement of an order expresses acceptance of our Terms & Conditions of business

2.1 The price payable to the seller by the buyer for goods is as displayed on the web site and confirmed by the seller. For special items or items sourced upon request by the buyer the price is as confirmed by the seller.
2.2 The seller reserves the right to alter the price of any goods prior to delivery if deemed necessary due to change in cost to the seller in supplying these goods. In this case the buyer will be informed of any change prior to delivery.
2.3 Unless otherwise stated all prices are inclusive of VAT.
2.4 The seller reserves the right to alter the price and specifications of any goods advertised on the web site without prior notice.
2.5  Payment in full will be required at time of order. The buyer can make payment for the goods in one of two ways. If the items are ordered through the web site immediately, then payment of 100% of the price of the goods is made using PayPal via secure servers or alternatively over the phone using any major credit or debit card.
2.6 The seller retains ownership of the goods until payment in full has been made by the buyer to the seller.

3.1Delivery will in most cases be made direct from the sellers address to the buyers address.
3.2Our usual delivery is approximately 4 weeks from placing an order. Delivery times are given in good faith and are an indication only. The seller can not be held responsible for any direct or indirect expenses caused due to late delivery. The seller will always do everything within their power to keep to a delivery date, but there may be reasons outside of their control that cause delays.
3.3 The seller will always inform the buyer of any predicted delays as soon as practically possible.
3.4 Late delivery does not constitute a reason for the buyer to cancel the contract or refuse or delay payment.
3.5 The seller reserves the right to deliver the goods in more than one visit when deemed necessary.
3.6 The seller remains responsible for the goods until delivered and signed for, at which time the buyer takes responsibility for the goods.
3.7 The seller retains ownership of the goods until payment has been received in full.
3.8 The buyer is responsible for informing the seller of any difficult conditions at the delivery address. The seller reserves the right to leave the items in a safe and secure location chosen by the delivery team should this be necessary.
3.9 The buyer must be present to receive the delivery and sign for it. Should the buyer not be present a person or persons which the buyer has previously informed the seller of must be present.
3.10 It is imperative that the buyer unwraps and inspects the goods thoroughly before signing the delivery note, the driver will wait while you do this.  Any evidence of of ripped or disturbed packaging must be noted.
Any claims of missing items  must be made within 24hrs of the delivery, provided that the delivery note was signed "unopened" and  "contents unchecked". Any claims after this period will not be accepted. Any claims where the delivery note has been signed "received in good condition" will not be accepted
3.11 Deliveries are to ground floor only

4.1 Buyer must check all items for damages before collecting the items. Once items have left the workshop, the seller is not liable for any damages reported after.
4.2 The seller is not liable for any damages caused by the buyer while transporting the items.

5.1 No items for return can be accepted at the seller’s business premises without prior agreement.
5.2 The buyer is responsible for specifying the requirements of any special or made to measure or bespoke items.
5.3 Simple Slides ltd. cannot be held responsible for the unsatisfactory fitting of its products as a result of mistakes made by the buyer when measuring
5.4 On approval orders will not be accepted
5.5 Any missing items or faulty items that are reported within the timescale specified in clause 3.10 will be repaired or replaced at the sellers expense.
5.6 The seller retains the right to repair rather than replace items if deemed appropriate by the seller.
5.7 The matching of board and door is subjective and the sellers choice of board is final. It is the buyers responsibility to obtain a sample of the board and notify the seller of any special requests prior to placing an order.

6. Limitation of liability.
6.1 The seller shall not be liable for any loss or damage arising from a direct or indirect result of the seller’s performance.
6.2The seller will not accept responsibility for damage to any equipment in which their products are used for the purpose other than those for which it was designed.

7. Guarantee
7.1 All top and bottom running gear has been  tested to 100,000 opening and closing actions and are guaranteed for five years from purchases date.

8. LAW
8.1 The seller and buyer submit to the exclusive jurisdiction of the English courts even when the buyer is located outside of England.
for full details on our terms and conditions please contact us.

Privacy & Cookie Policy

What information do we collect? 

We collect information from you when you place an order.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our online privacy policy.